Q: What is the HarborStore?
HarborStore is the master control of Beacon
Marine’s HarborMaster Mark II system. Using this website,
HarborMaster subscribers can check the current status of their
boat, view statistical and alarm history, program their alarm
notifications and devices on board their boat, from anywhere
in the world. Subscribers can also view and change their
account profile, check weather, storm and tide information on
their area of interest.
Q: When can I buy the HarborMaster on this
are planning to sell the HarborMaster on this website in the
future. You can currently purchase the HarborMaster at
authorized marine electronics stores, marinas and installers
throughout Europe. For more information, please contact us at
for details of the nearest retailer to you.
Q: What is the HarborMaster?
HarborMaster is the newest and most advanced wireless and
remote monitoring and security system designed specifically
for the marine environment. It monitors the vital signs of
unattended boats to ensure owners that their boat is safe and
secure at all times.
Q: How much will the HarborMaster unit
A: The suggested
retail price of the HarborMaster Mark II is
Q: Is monitoring
can choose our premium package
which gives you 40 messages per month to use for alarms,
statistical messages and two-way remote commands, for a cost
of €40 a month. Or you can select our basic package
which gives you 10 messages per month and costs €30 a
Q: How does the HarborMaster work?
A: Operating using the GSM mobile telephone
network to transmit data back to our central servers, the
HarborMaster monitors the vital systems of your boat. In the
event of an alarm situation on your boat, you (and whoever
else you choose) will be notified by telephone, fax, SMS or
email. These alarm notifications can be programmed at any time
from your personal account on our website.See how it
Q: Do I need a landline or cellphone to
HarborMaster contains an integrated GSM radio module that
communicates to our central server site, which in turn relays
messages by telephone, fax, SMS or email to the boat owner,
designated marina or other person. No other communications
device, including a telephone, cellphone or computer, is
required to operate the HarborMaster.
Q: How do I install it on my boat? How much will
can either install the HarborMaster yourself or contact a
marine electronics installer. Installation costs will vary
depending on the size of your boat, how many sensors you
install and who you use to install the HarborMaster. For an
installer near you or for installation support, please contact
us at firstname.lastname@example.org.
Q: Will an alarm sound when I’m not on my
A: No. An alarm will only sound when your
HarborMaster unit is in on-board mode so that you can be there
to clear it. When in away mode, alarms are transmitted to a
central site which notifies you or your designated
Q: Who is notified when an alarm situation
occurs on my boat?
A: You can
designate via the website as many different people as you like
to be notified if an alarm situation occurs onboard your boat.
We recommend you include yourself, your marina and/or the
person looking after your boat. Notifications can be sent by
telephone, fax, SMS and/or email and can currently be sent in
any combination of English and French.
Q: Does the HarborMaster include a GPS
the HarborMaster can interface with your on-board GPS, when
the boat’s external GPS is powered on, allowing for real time
tracking of your vessel in the event it is adrift or stolen,
or for monitoring the position of your boat
Q: Will the HarborMaster operate when I’m
travelling from marina to marina?
A: Yes, as long as you are in range of GSM
The HarborMaster uses the GSM mobile telephone network to
communicate with the central servers. As your boat moves from
one area to another, the HarborMaster will check for the
network with the best signal strength
Q: How do I register my HarborMaster
can simply go to the login box, enter the temporary username
and password provided with your new unit, and then follow the
Q: How do I know which monitoring plan to
basic package gives you 10 messages a month and our premium
package gives you 40 messages a month to use on alarms, status
update messages and two-way remote commands. You should choose
your package based on how much information you wish to receive
in a month. You can change your subscription package and you
can view your message usage in real time on our website. Any
messages you use over your monthly allotment will be billed at
€0.50 per message
Q: Can I pay by check or money
A: We will accept check or money order
for the purchase of the HarborMaster unit. However we will
only accept credit cards as the method of payment for your
monthly monitoring fee.
Q: At what time of the day can I expect
status updates are sent between 12:00 a.m. and 3:00 a.m. If
you request a status update by two-way remote command, you
will receive them immediately
Q: How will I know if an alarm situation has
occurred on my boat?
and whoever else you identify to receive notification will be
notified by telephone, fax, SMS or email as soon as an alarm
situation occurs on board your boat. Whoever you designate to
check your boat is responsible for clearing the alarm on the
HarborMaster. You will then be notified immediately that the
alarm has been acknowledged on your HarborMaster
Q: How will I be billed for my service and
how much will it cost?
will be billed on a monthly basis directly to your credit
card, beginning on the day your service is activated. There
will be a €50 activation fee to cover the registration and
initiation of your service
Q: What happens when an alarm situation
happens on board when you have a weak signal strength area or
are in a region that is not covered by the network?
an alarm situation occurs, the HarborMaster waits for
confirmation that the alarm message has been received by the
alarm notification server. If confirmation is not received
within two minutes, the HarborMaster retries twice at
two-minute intervals, then waits 15 minutes and repeats the
two-minute retries. If the HarborMaster is powered by internal
batteries, there are two 15-minute retry cycles. If the
HarborMaster is powered by the boat's battery, there are three
15-minute retry cycles before a communication failure is
Q: What happens to my statistics when my boat is in a
weak signal strength area?
will accumulate for every day that communications has failed
and they will be reported as soon as the HarborMaster unit has
regained signal strength.